4 září, 2024

Service Management coordinator

Mzda: 140.000 Kč

Oblast: Manažer

Lokace: Full-Remote Haag

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Popis pozice

For our important client operating in the IT field, for a project for a major EU police organization, we are looking for a senior candidate for the position of Service Management coordinator.

Náplň práce

Manage and organise demand and agree SLAs;
Document the ICT process manuals for ITIL processes and associated procedural tasks across ICT;
Monitor and coordinate Incident & Problem handling within ICT Operations;
Deliver communication and coordination procedures for major incident handling;
Initiate root cause analysis and resolution;
Maintain internal ICT lines of communication and document business expectations;
Identify areas for improvement and facilitate efficient handling of Incidents and Problems;
Perform any other tasks in the area of competence as assigned by the line management;
Identify, design and deliver reporting. Will include analysis of data, advising on follow up actions and tracking of improvement plans;
Deliver and contribute to Continuous Service Improvement plans in the ICT business area working practices;
Contribute to Configuration Management process implementation & improvements by developing and embedding into the operations process for IT software assets and corresponding documentation;
Contribute to product management of ICT Service Management tooling;
Contribute to ICT services improvements initiatives, in particular to configuration management and monitoring activities.

Požadujeme

Knowledge of ITIL Service Management to at least foundation level, and preferably practitioner level for Incident or Problem Management or ITIL Service Operation;
Experience in Incident or Problem Management;
Experience in technical or process document writing;
Knowledge of Continuous Service Improvement Planning or Service Transition coordination;
Experience in Stakeholder Engagement or Business Relationship Management;
Experience in Change Management;
Experience in Configuration Management or ICT Service Design;
Experience in and knoweldge of Service Level Management or Service Level Reporting.

Nabízíme

IČO
Full remote
The stability and background of a large company, the negotiating power and business cooperation of a strong concern, as well as the flexibility of a smaller unit with independent management.;
A wide range of benefits and type of cooperation on which we will agree.;
Personal development and language education.;
Corporate sports and social events.

Service Management coordinator

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Popis pozice

Náplň práce

Požadujeme

Nabízíme

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